Professional Summary
Hands-on IT Support and Systems Administrator with 5+ years of experience supporting end users, managing servers, and automating deployments. Comfortable across on-prem and cloud environments (AWS/Azure). Passionate about reliable ops, clear documentation, and fast incident resolution.
Experience
Application & Cloud Support Engineer — Computershare (Toronto)
- Support application stacks, troubleshoot incidents, and maintain cloud integrations.
- Automated common deployments using scripts and CI processes to reduce manual steps by over 40%.
IT Support Analyst — Former Company
- Managed full workstation lifecycle for 200+ employees: imaging, provisioning, and retirement.
- Maintained 99.9% production uptime for critical systems through proactive monitoring and patching.
Education
Diploma / Degree — Humber College (or replace with your school)
Projects & Highlights
- Implemented a cloud contact centre using AWS Connect (design, configuration, maintenance).
- Built CI/CD pipelines (Jenkins) and automated configuration (SaltStack) for internal tooling.